Support

MT-Uptime is built and run by a real person, and support works the same way.

Email support@melssontechnology.com and you'll get an answer from someone who can actually fix the problem — usually within a business day. There is no tier of support you have to buy.

Things worth checking first

• Getting alerts you don't want? Check the monitor's retry threshold — a single failed check shouldn't page you, and if it is, that setting is why. Maintenance windows silence planned work without ruining your uptime figure.
• A check fails but the site looks fine to you? That is often the useful result: we check from outside your network, so we see what your customers see rather than what your office connection sees. The incident detail shows the status code, the response body snippet and how DNS resolved for us.
• A database or authenticated monitor stopped working? Credentials change. Stored credentials are encrypted, so we can't read them back to you — re-enter them on the monitor and save.
• Need more than 100 monitors? Just ask. It's a fair-use ceiling, not a tier you have to upgrade past.

Reporting a security issue

Email security@melssontechnology.com rather than opening a public issue. The engine's SECURITY.md states the threat model and what we consider in scope.

Bugs and feature requests

The monitoring engine is open source, and its issue tracker is on GitHub. Issues are welcome there and need no paperwork. Anything about billing, your account, or the hosted service itself is better by email.